RETURN, REFUND AND CANCELLATION POLICY
Wish to Return or Exchange
Our Product?
Wish to Return or Exchange our Product?
7 Day Easy Returns/Exchanges
7 Days Easy Refund Process
Guaranteed Customer Satisfaction
Return/Exchange
Return/Refund Policy
Hey, We know sometimes things don’t work. If you didn’t like our product, you may return it, no hard feelings !!
Let us take you through the process:
1. Fill up the return request form
2. Get a call from us so that we know what went wrong and how we can make it right
3. Once your request is approved, we will arrange for a pickup & you will get your refund within 7 working days
Please keep these things in mind
Timeframe: You have a 7-day window from the date of delivery to initiate a return/refund
Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area's pin code
Condition: For a smooth refund process, kindly ensure that the product(s) are returned in their original condition. We will not be able to accept products showing signs of wear or damage
Three modes of choosing to get refund
Back to Source: After quality check is passed, the return amount will be credited to the original method of payment
COD Order Refund: After quality check is passed, you will get a link from our payment partner RazorpayX, you just have to fill its form & return amount will be credited to your account
MyFrido Credits: Incase you have chosen to get MyFrido Credit, the credits will be shown in your account. These are non-refundable and can only be redeemed within our store
Terms & Conditions:
Time-bound Returns: Products returned beyond the 7-day period, or those showing signs of use or damage, cannot be accepted for returns or exchanges
Sales Platform: For sales from platforms like Amazon, Cred or other marketplace, returns may not be applicable from our website
Refund Timeline: Refunds will be processed within 7 working days from the confirmation date
Got Questions? Feel free to reach out to us at +91 74984 76544, ping us on WhatsApp, or send a note to help@myfrido.com. Our dedicated team is available Mon-Sat, 10 AM - 7 PM to assist you.
Exchange Policy
Hey, if you want to exchange your current order with our broad range of products, we have got you covered.
The Process to get your product exchanged is
1. Fill up the exchange request form.
2. Get a call from us so that we know what went wrong and how we can make it right.
3. Once your request is approved, we will arrange for a pickup & exchange
Please keep these things in mind:
Timeframe: You have a 7-day window from the date of delivery to initiate an exchange
Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area's pin code.
Condition: For a smooth exchange process, kindly ensure that the product(s) are returned in their original condition. We will not be able to accept products showing signs of wear or damage
Terms & Conditions
One Time Exchange: Once an item has been exchanged, it cannot be returned. We offer a one-time exchange to ensure your satisfaction with your purchase
Exchange from other platforms: However, exchanges may be considered for quality, damage, or size issues—subject to stock availability
Got Questions? Feel free to reach out to us at +91 74984 76544, ping us on WhatsApp, or send a note to help@myfrido.com. Our dedicated team is available Mon-Sat, 10 AM - 7 PM to assist you
Cancellation Policy
Hey, To cancel, please contact our customer support team at +91 74984 76544 from Mon to Sat, 10 AM to 06:30 PM. Once the product has been shipped, cancellation would not be possible.
General Terms & Conditions
Discrepancies: Should there be any discrepancies in order delivery status, kindly inform us within 24 hours for prompt assistance
Damage: In the unfortunate event of product damage upon delivery, please reach out to us within 24 hours
Accurate Details: To facilitate smooth transactions, kindly ensure the accuracy of the bank account details provided
Have Queries? Talk to Real People
We are online, Monday-Saturday: 10AM to 7PM
